Q 1.  Why should I use Preferred Financial Services instead of a non-profit company?

Non-profit companies are paid by the creditors and impose budget requirements on you. They work for the creditors to keep you paying the overwhelming balance you currently have, with interest, but may be able to lower your interest by a few points.

Q 2.  If I miss my monthly payment to Preferred Financial Services, will I be dropped from your program?

No. Simply call our client services department and we will structure a plan to get you caught up.

Q 3.  How do I find out about the progress of my debt reduction program?

You can call us at 1-866-992-7400, Monday through Friday from 9 a.m. to 6 p.m. EST to speak with a client services representative. We are here to answer any questions or concerns you may have. (We are currently working on a client login page that will allow you to view your account with us. Updated as of 3/7/2008)

Q 4.  Will I still pay my creditors directly while in the debt reduction program?

No. Upon enrollment, you will stop paying your creditors immediately. Your monthly payment will be deposited into your own program bank account and your creditors will be kept informed of your status until the account is settled.

Q 5.  Can I still participate in the program if I have a flexible monthly income?

Yes. Our fees and payment schedule is on a client-by-client basis. We will set you up a payment plan that is convenient and affordable for your unique situation.

Q 6.  How long will it take me to complete the program and be debt free?

You will determine the length of your unique debt reduction program. It all depends on what monthly payment amount will be comfortable for you and how soon you are looking to get out of debt. One of the advantages of the debt reduction program here at Preferred Financial Services is that there are no pre-payment penalties. If you want to pay more then your regularly scheduled payment amount, you can. You will simply be done with the program sooner and debt-free that much faster.

Q 7.  Does Preferred Financial Services keep my financial information private and confidential?

Yes. Your financial information will be kept confidential. Only people authorized by you will have access to your debt reduction account. Creditors will only be informed that we are assisting you with your finances. In addition, we do not report to the Credit Bureau so you don't have to worry about other creditors learning that you are being assisted with your unsecured debts.

Q 8.  Why do creditors agree to reduce my debt?

Your creditors are willing to work with us because of the tremendous amount of debt that exists today. We've established excellent relationships with thousands of creditors. Creditors prefer for you to seek out the help of a debt reduction company like us as opposed to filing for bankruptcy like millions of Americans do.

Q 9.  Is Debt Reduction similar to Bankruptcy?

Absolutely not! Debt reduction is for people who still want to pay back their creditors but due to a financial hardship seek the aid of a program to get their creditors to agree to a reduction on what they owe. Bankruptcy is designed to absolve you of all your financial obligations and results in long-term negative effects on your credit.

Q 10. Do I have to give up all my credit cards?

No. Unlike many Consumer Credit Counseling programs (Non-Profit), with Preferred Financial Services, you only have to enroll the debts that you want to be reduced.